If you don't find answer to your question please contact us direct.
If your order is marked as "On Hold", it means we are waiting to manually verify your Interac e-Transfer payment. Unfortunately, there is no automatic way to confirm these payments, so we review each transaction manually.
Once your payment is verified, your order status will be updated to "Processing", and you will receive a payment confirmation email. From there, we will prepare and ship your order, and you will receive a tracking number via email.
This entire process, including payment verification and shipping, is usually completed within 24 business hours.
We accept Interac e-Transfer as our primary payment method. This is the most convenient and secure way to pay for Canadian customers. Simply send your e-Transfer to the email provided at checkout and your order will be processed once payment is verified.
If you've made a mistake in your shipping address, please contact us immediately at [email protected]. If your order has not yet been shipped, we can update the address for you. Once an order has been shipped, we are unable to change the delivery address.
All orders are shipped from Canada. Shipping typically takes 2-5 business days for Canadian orders. We use Canada Post Xpresspost for fast and reliable delivery. You will receive a tracking number via email once your order has been shipped.
Tracking numbers can take up to 24-48 hours to become active in the carrier's system after your order has been shipped. If your tracking number is not working, please wait and check again later. If it still doesn't work after 48 hours, please contact us.
At this time, we only ship within Canada. We are a Canadian company and our products are intended for the Canadian market. We do not ship internationally.
We currently only ship within Canada. We do not offer international shipping at this time. All orders are shipped via Canada Post to Canadian addresses only.
Yes! All of our products are third-party lab tested by Janoshik Analytical. You can view our Certificates of Analysis (COAs) on our 3rd Party Analysis page. We believe in full transparency and publish all test results for our customers to verify.
Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges for any order once it has been shipped. Please verify your order details carefully before completing your purchase. If you receive an incorrect or damaged item, contact us within 7 days of delivery for assistance.
Yes, several ways. Every order automatically earns reward points: 1 to 4 points per $10 spent depending on your tier, and every 20 points converts to $5 off. New customers get 5% off plus double points on their first order through the welcome offer on our site. On top of that, our Telegram channel posts exclusive discount codes, early access to new products, and instant restock alerts.
Every order earns points automatically on the email you order with. Bronze members earn 1 point per $10 spent, and the rate climbs with your tier up to 4 points per $10 at Platinum. Points are credited as soon as your payment is verified, every 20 points converts to $5 off, and points never expire.
Yes. At checkout, under the discount field, choose "Redeem them by email" and enter the email you order with. We convert your full balance into one coupon code and email it to you within a minute. One coupon can be issued per email per day. No sign-in or account needed.
Tiers are based on the total points you have earned over your lifetime, not your current balance, so spending points never drops your tier. You reach Silver at 251 lifetime points, Gold at 751, and Platinum at 1,501. Platinum works out to 10% back on every order.